Terms and Conditions

 

Online Books Terms and Conditions

I confirm that I am ordering the correct title, format, edition, quantity and of the items in my shopping cart and request onlinebooks to source these items on my behalf. I understand I have a cooling-off period for physical books on this order and after that period expires, this purchase is deemed a firm sale (i.e. non-returnable) I verify that these items are being purchased for personal or business use and not being purchased for commercial resale.

PLEASE NOTE: As Onlinebooks is an online bookstore/ publisher; our primary means of communication with you will be via the email address registered on your onlinebooks account. Onlinebooks will not be held responsible for any missed communication due to the email address being incorrect. If you have more than one email address, please check all email accounts before contacting us.

COOLING OFF PERIOD

Please note, there is NO Cooling Off Period for the purchase of eBooks/downloads.

After you place your order we will research where best to source the title(s). You will receive an email requesting you log in to your account to view the delivery expectations for your order. You have a "1 business day cooling off period" to cancel your order if the delivery times are not suitable or you have changed your mind, to receive a full refund. Note that after one business day all orders are classified as a firm sale. If the expected delivery times are too long, (eg. for a birthday present), then please discuss your requirements with onlinebooks before cancelling as we may be able to fast track your order. You must Email Customer Service (Rolando@onlinebooks.net.au)  to cancel within 1 business day for a full refund. If you do not contact us within the “one business day cooling off period" you will be entitled only to a store credit if you wish to cancel all or part of your order.

CHANGES TO ORDERS

Onlinebooks will only allow you to add additional items to your order within 1 business day of the original order being placed. We are unable to combine multiple orders after the payment for the first order is processed.

Onlinebooks is not required to offer a credit or refund at all if a customer simply changes their mind, or has found the product elsewhere, according to NSW and Australian Law (Trade Practices Acts). But we would give your situation consideration depending on conditions.

If any items are returned, the items must be returned in perfect resalable condition at the customer's own expense. See Returns Section in the Help Centre for full details. Returns do not include eBooks, Gift Certificates, Audio & Visual Products (see AUDIO & VISUAL POLICY below), orders with an overseas shipping address, Bulk Orders, firm sale titles and orders where an extra discount has been applied.

PRICING

All prices are listed in Australian dollars.

All orders are subject to price and availability. If we cannot supply the product for the originally advertised price then onlinebooks will advise you and inform you that your order can be filled as soon as we have stock. You will not be charged for the item.

Onlinebooks are not obligated to sell a title at the listed price if we are not able to source it from our supplier at the time of ordering as prices may have changed in the interim. In such instances you will be contacted via our message centre in your onlinebooks account if there is a change of price and shall endeavour to find an alternative edition for the same price or discuss the possibility of purchasing the same title at the new price.

We reserve the right to correct any printing errors.

The above procedures are covered by NSW Fair Trading Rules.

PLEASE NOTE: All prices on the onlinebooks website are for orders placed via the website only.

THE ONLINEBOOKS AUDIO & VISUAL POLICY

THERE IS A NO RETURN & NO REFUND POLICY FOR ALL AUDIO AND VISUAL ITEMS. This does not affect your rights if the audio or visual item is faulty or damaged.

REFUNDS

Any title that has been on order for 120 days (ie: 4 months) and the customer no longer wishes to wait, then a refund (or store credit if preferred) will be offered only if the title is not in transit from the supplier. This does not include items that are Pre-Orders. Onlinebooks reserves the right to cancel unsent backorders if we think the item will not arrive from the supplier. This policy does not apply to eBooks or Gift certificates, which are supplied instantly.

REVIEWING ORDERS

You will not be charged for items we cannot source.

DELIVERY EXPECTATIONS

Items that are in stock will be shipped within 6/7 business days. Occasionally stock runs out before the website is updated and you will be notified if you have been affected. Please note that if your order is placed during a "sale" period, dispatch time for 'in stock' items can be delayed due to increased volume of orders.

Items that are NOT in stock will need to be ordered from the supplier. This may also delay your order for a day or so.  

How long will it take to deliver this title to you?

.    After you place your order we will research where best to source this title.

.    You will be sent an email once your order has been processed requesting you to log in to your account to inform you of the delivery expectations of your order.

.    If delivery times are not suitable then you have 1 business day to contact Onlinebooks to discuss faster delivery options. If Onlinebooks are unable to fast track the delivery of this title for you then you have the option to cancel for a full refund. After 1 business day your order is a firm sale.

DELIVERY EXPECTATIONS:

.    eBooks and Gift Certificates are delivered instantly.

.    Some of our titles are dispatched direct from the autors or their publishers which may take between 6 to 24 business days.

.    Onlinebooks specialise in titles that are new or from new authors and difficult to source.

If items are not readily available then our Order Processing Team will endeavour to contact you via the message centre in your Booktopia account to discuss the time frame for these items.

Items that are Pre-Orders will be ordered automatically unless the listed

How will I know if my order has been dispatched?

An automated 'shipped' email will be sent once your order has been dispatched.

INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION

*** Address changes and/or corrections must be made by you as they occur in your Onlinebook account

(Don't forget to update your account for future orders if you do have any changes to be made)

Customers who enter addresses that Australia Post have deemed having incorrect and/or insufficient details to ensure delivery may result in the following:

         Delayed delivery

         Lost parcel

         If Onlinebooks or our distributor is found to be responsible for incorrectly addressing a package then Onlinebooks will be responsible for the resending, replacement or refund of the items not delivered or delayed.

Any package returned to Onlinebooks or our distributor due to the above incorrect and/or insufficient information will require an extra delivery charge of $6.50. Also, if Onlinebooks or our Distributor has incurred extra fees to retrieve the package from Australia Post then these charges will also be borne by the customer before the package can be despatched again.

If a package arrives back to Onlinebooks or our Distributor due to the above incorrect and/or insufficient delivery issues and incurs damage to the item(s), Onlinebooks or our Distributor will not be responsible for replacing the goods but will make every effort to add extra protection to resend the package once the extra delivery fee payments have been made.

If a customer prefers not to receive the items as their requirements have changed then no refund or store credit will be provided due to "incorrect and/or insufficient address" details.

Any shipment that is delayed or lost and is found to have had incorrect and/or insufficient details provided by the customer will not be covered by Onlinebooks. NO REFUNDS and NO STORE CREDITS are applicable.

If the package has the correct delivery information and is 'lost' by Australia Post, Onlinebooks or our Distributor will replace the items only after you have checked with your local Post Office and forwarded their information or explanation.

CHEQUE AND BANK TRANSFERS

If a customer elects to pay by Cheque/Money Order or Bank Transfer and the funds are not received within 60 days, then the order will be cancelled until payment arrives. Please note that stock availability and prices may change if the time between placing the order and payment being received is delayed. Please remember to include the Onlinebooks Order Number as a reference with your payment. If you are paying by Bank Transfer you must send a message informing us that you have made the payment. Onlinebooks will send an automated email if payment has not been received within 7 days of the order being placed.

CHARGING OF CREDIT CARDS

A credit card is charged for physical items after the Onlinebooks order team has confirmed availability. Items that are no longer available will be removed from the website and excluded from your processed order and therefore you will not be charged for them.

eBooks and Gift Certificates are charged immediately during the purchasing process, prior to delivery.

If any delays are discovered on a particular title at the time of processing, you will be contacted via your Email or Onlinebooks account with details of any options available to you. If you agree to a longer delivery time, your credit card will be charged at the time of confirmation.

If Onlinebooks is unable to charge a customer's credit card due to insufficient funds or other errors, then Onlinebooks will attempt to contact the customer by email or via their onlinebooks account to rectify the issue. If the customer does not contact Onlinebooks to resolve the issue then the order will be cancelled. Please note that stock availability and prices may change if the time between placing the order and credit card details being corrected or funds being available is delayed.

ORDERS WITH MULTIPLE ITEMS

Customers with more than one item may be sent their items in multiple shipments.

OVERSEAS ORDERS

All overseas orders are consolidated to one delivery

If a Fed-Ex/UPS service does not deliver to your specified address we reserve the right to cancel your order before it is processed.

Please note that occasionally countries may charge the recipient duties on the 'import' of packages. As these charges are the responsibility of the recipient, please check the customs service in your destination country to see if charges are applicable. Onlinebooks will not reimburse customers on these import costs or refund if a customer refuses to pay them or accept delivery due to these unforeseen instances.

All orders with an overseas delivery address are firm sale and a store credit or refund is not available. Note that this does not apply to Damaged or Faulty Items

COMPLETION OF AN ORDER & OUTSTANDING ITEMS

An order will be complete when either of the following occurs (i) all items were sent and delivered (ii) the order has been cancelled during the cooling-off period (iii) the customer nominated to pay by cheque, money order or bank transfer and the monies were never received by Onlinebooks within 60 days of the date of the order and the unprocessed order was cancelled (iv) the customer received some items but nominated to get a credit or refund for the remaining amount (v) Onlinebooks could not charge the credit card and the unprocessed order was cancelled (vi) the remaining items that are yet to be delivered in the order are no longer in print or available through Onlinebooks suppliers any more (vii) more than 120 days have passed since monies have been received on an order and Onlinbooks was unable to source the title(s) and if so then the customer will receive a refund for the amount of the cancelled item, unless the customer wishes to wait longer for such title to become available. The ONLY exception applies to items Pre-Orders where the 120 days commences from the publish date.

Privacy Policy

All personal information submitted is kept in the strictest confidence. The information is kept on a secure server and is only used to process orders from Onlinebooks. This information will not be released to anyone other than necessary to fulfill your order. In some instances Onlinebooks          suppliers will fulfill directly to you, the customer, to improve delivery times and your contact information is kept in the strictest confidence. We will not rent or sell your personal information to any third party outside of Onlinebooks without your permission.

Third-Party Service Providers: Onlinebooks uses Australia Post, UPS, FedEx, and Spring Global Mail to deliver packages. Booktopia may provide these companies your email address ONLY to provide customers up to date delivery tracking of dispatched orders.

DISCLAIMER

The information contained on the Onlinebooks website may contain technical inaccuracies or typographical errors. All liability of Onlinebooks howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

 

Head office: Small Business Guidance Pty Ltd ( P.O.Box. 929 Sanctuary Cove, Queensland Australia 4212 ABN 68122 282 946)

Website Designed by E-Munkey Infotech
Join Our Mailing List Click Here